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Issued Quarterly by United Way of Union County,
Inc., 232 N. Main St., Suite I, P.O. Box 145, Marysville, Ohio 43040-0145 |
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In this issue:
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| “No Wrong Door” Strengthening Families by Reducing Barriers “Where do I go for help?” It’s a simple question from a person in need. But it often comes with a complex answer. Unlike the “Supercenter” shopping plazas where everything you want is under one roof, there is no “one-stop-shop” for social service needs. A social service network of more than 80 governmental, non-profit, and for-profit organizations exists in Union County, providing a vast array of assistance to those who need help. It’s not uncommon for a family to have to stop at three or four different agencies to have their needs met. Often they won’t know where to turn to for help. And the complex web of services is interwoven by eligibility requirements, offices scattered throughout the community, and turnover among social service workers who aren’t familiar with the role other agencies play. A recent survey of social service professionals who work directly with families cited that the families aren’t the only ones who didn’t know what help was available. Mary Ann Kruse has been providing in-home health care as a nurse for Interim Health Care for the last six years. She’s lived in Marysville for the last 30 years. She says there are times when one of her patients brings a need to her attention that is outside her area of expertise. As a result, she doesn’t know where to refer that client for help. “I wish I knew somebody to call,” Kruse said. “We need to have this information available to us when we’re out in the workplace.” “The two greatest barriers to getting families connected with services were knowing what is available in our community and having an understanding of the eligibility for those services,” said Brenda Rock, Coordinator for the Council for Union County Families. The end result? Families weren’t getting the help they needed, even though it was available. In March, officials from United Way and several county government agencies began planning a solution and the “No Wrong Door” concept was born. The idea was to compile a comprehensive listing of all available services throughout the county. Front-line social service workers from all agencies would participate in a day-long workshop designed to put at their fingertips the information they need to make better referrals. Then, clients at each agency would receive better service. Within the last month, United Way, in partnership with the Community Services Association and the Council for Union County Families has funded and coordinated two “No Wrong Door” training sessions. 145 have attended, each receiving a binder detailing programming available in the county, including eligibility requirements and contact information. The data is also updated and maintained on the website of the Community Services Association (www.unioncountycsa.org), a United Way Member Agency. Evaluations indicate an overwhelming success, as participants said the training was invaluable and needed in our community. “Our agencies are committed to helping, and this type of training allows others to see and hear what we each can do,” said Nedra Baetz, a Family Support Administrator with the Union County Department of Job & Family Services. “I believe it also showed that the agendas are all the same, and this may just be the arena in which this idea all comes together.” “I can’t believe what I learned,” Kruse said on her way out of the training. “This has been long-awaited. To have the unity and everyone together in one room. What a resource!” “It gives me a list of more resources that I can use to better serve my students,” said Nancy Decker, whose been working with pregnant teens at Marysville High School for the last 12 years through her job with Ohio Hi-Point Career Center. And that’s the bottom line—to provide better service to those in need. “By getting families connected at the first door they walk through, we are reducing the stress and frustration people feel when they have to go from door to door to access available resources,” Rock said. Additional No Wrong Door trainings are planned for 2008, with one session to be held in the Spring, and another in the Fall. United Way’s financial contribution to the project was $1,000 for the production of the resource binders given to each participant. |
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Families, competitors gather at Game Day 5K
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Agency Spotlight “When people are in therapy, the therapy only lasts an hour or so, then there is a lot of time left over before the next appointment,” Labadie said. “People don’t get better in a vacuum and it is very hard to find a place where we feel safe. Wings provides a place to be with others while we are experiencing issues or distressing emotions. “We accept each other for who we are,” she said. “When someone needs help, often a peer with similar experiences can help, maybe giving suggestions or maybe just listening, but always with unconditional positive high regard.” Other Fast Facts:
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By the Numbers
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| Duck races take top billing during Scotts campaign One day after the world-famous Little Brown Jug was run at the nearby Delaware County Fair, a new tradition began at the Scotts Miracle-Gro Company. Rubber duck races across the corporate pond took place as campaign organizers quacked up a unique fundraiser for the company’s workplace campaign.
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